Maintenance, TMA & Support
Guaranteeing the performance and evolution of your tools
Once the solution is in production, we ensure its smooth operation, user support, and the management of functional and regulatory changes.
Years of experience
Active Clients
Delivered Projects
Locations
Keeping the IT system up to date and high-performing
Technical incidents and regulatory changes require
Expert Support
Management of L1, L2, and L3 incidents by specialists.
Scalability
Handling functional enhancements and regulatory updates.
Flexibility
Adaptable delivery models: fixed-price, time & materials, shared, or Center of Excellence.
Our Support Levels
L1/L2 Support
User support and resolution of routine incidents.
L3 Expertise
In-depth analysis, complex bug fixing, and vendor liaison.
Enhancements
Development of new features and updates.
Our Process
Continuous and proac
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Reception
Handling of incident tickets or change requests.
Analysis
Technical and functional diagnosis by our experts
Resolution
Correction of anomalies or development of enhancements.
Delivery
Testing and deployment of fixes in production.
Ensure the sustainability of your investmen
Responsive support to guarantee the availability of your applications.
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